FAQ

Orders

• Why did my order fail?
• Where is my order confirmation email?
• How do I amend my order?
• Who should I contact if there is something missing from my order?
• Where's my order?
• How do I cancel my order?

See all 14 articles

Payment and Promotions

• Why does my bank statement say "Klarna/Lyst"?
• Which currencies can I pay on Lyst with?
• What is Klarna?
• How does Klarna's “pay after delivery” service work?
• Why does the 4 digit number in my confirmation email not match my credit card?
• Why did my payment fail?

Retailers, Products and Sizing

• Why does clicking "buy on store" take me to a different item?
• Do you know when an item will be back in stock?
• Why do I see a size I don't recognise?
• Why don’t you have my size?
• How does Lyst choose its partners?
• Why does the price on Lyst not match the partner's price?

See all 7 articles

Shipping

• How can I change my shipping option after I have placed my order?
• What is Lyst’s shipping policy?
• What is Lyst’s duties policy?

Returns

• What is Lyst’s returns policy?
• How do I return an item?
• How do I get a refund?

Accounts and Emails

• How do I reset my password?
• How do I update the email address linked to my Lyst account?
• How can I unsubscribe?
• How can I deactivate my account?
• Why did I receive an alert saying an item is in stock, but it is showing as out of stock?