FAQ
Accounts and Emails
Orders
- How does Lyst work?
- Where is my order?
- Can I cancel my order after purchase?
- How do I return or exchange a damaged item?
- What should I do if I receive the wrong item?
- What should I do if my order hasn’t arrived?
Payment and Promotions
- Do you offer price matching?
- Why is there a higher pending charge on my account than my order total?
- Do you have promotion codes?
- What payment options are available on Lyst?
- Why is there a pending charge on my account?
- How are prices and currencies displayed on Lyst?
Returns
Retailers, Products and Sizing
Shipping
Partner Information
- Balardi Returns and Order Policy
- Baltini Returns and Order Policy
- Emilia Wickstead Returns and Order Policy
- FARFETCH Returns and Order Policy
- Italist Returns and Order Policy
- Macy’s Returns and Order Policy
Prefer to contact us?
Please use our Contact Form below to contact Customer Care.
For order tracking, changes, or cancellations, please contact the retailer fulfilling your order directly.
Registered Office
Lyst Limited
Floor 7, The Minster Building
21 Mincing Lane
London
EC3R 7AG