FAQ
Orders
- Placing a new order with Lyst
- Why did my order fail?
- Where is my order confirmation email?
- How do I amend my order?
- Who should I contact if there is something missing from my order?
- Where is my order?
Payment and Promotions
- How can I pay on Lyst?
- Why do I see a pending charge for a cancelled / unsuccessful order?
- Why does my bank statement say "Klarna/Lyst"?
- Which currencies can I pay on Lyst with?
- What is Klarna?
- Why does the 4 digit number in my confirmation email not match my credit card?
Retailers, Products and Sizing
- How to remove an item from your checkout basket
- How to save an item for later
- How to search and filter
- Why does clicking on a particular item take me to a different one?
- Do you know when an item will be back in stock?
- Why do I see a size I don't recognise?
Shipping
Returns
Accounts and Emails
Prefer to contact us?
Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.