FAQ
Accounts and Emails
Orders
- How Does Lyst Work?
- Where Is My Order?
- Damaged Item
- How Can I Contact Lyst's Customer Care
- How Do I Amend/Cancel My Order?
- I've Received An Out of Stock Notification
Payment and Promotions
- Why have I been charged more than my order total?
- Promo Codes
- Unrecognised Transaction
- Black Friday / Cyber Monday FAQs
- Payment Methods
- Pending Charges For Cancelled/Failed Orders
Returns
Retailers, Products and Sizing
- Item Authenticity
- Sizing & Measurement Enquiries
- Price Matching and Price Discrepancy
- Why Am I Redirected After Clicking On An Item?
- How To Search And Filter
- My Lyst Wishlist
Shipping
Partner Information
- Balardi Information
- Baltini Information
- Cettire Information
- Farfetch Information
- Italist Information
- Luisaviaroma Information
Prefer to contact us?
Please fill in our Contact Form to contact Customer Care.
Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly
Registered Office
Lyst Limited
Floor 7, The Minster Building
21 Mincing Lane
London
EC3R 7AG