- Where is my order?
- Why did my order fail with an out of stock message?
- What is Lyst's tax policy?
- Why did I get 3 different order confirmation emails?
- Why did I get an email from Klarna?
- Who should I contact if there is something missing from my order?
- How can I pay on Lyst?
- Why do I see a pending charge for a cancelled / unsuccessful order?
- Why does my bank statement say "Klarna/Lyst"?
- Which currencies can I pay on Lyst with?
- What is Klarna?
- Why does the 4 digit number in my confirmation email not match my credit card?
- Why does the image not match the product?
- Price matching, price discrepancy and price updates
- Do you have my size?
- Why does clicking on a particular item take me to a different one?
- How to search and filter
- How to remove an item from your checkout basket
Prefer to contact us?
You can reach our dedicated customer care team by email:
Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly
Floor 7, The Minster Building
21 Mincing Lane