FAQ

Orders

• Placing a new order with Lyst
• Why did my order fail?
• Where is my order confirmation email?
• How do I amend my order?
• Who should I contact if there is something missing from my order?
• Where's my order?

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Payment and Promotions

• How can I pay on Lyst?
• How do I redeem a promo code?
• Why do I see a pending charge for a canceled / unsuccessful order?
• Why does my bank statement say "Klarna/Lyst"?
• Which currencies can I pay on Lyst with?
• What is Klarna?

See all 9 articles

Retailers, Products and Sizing

• Lyst Radar Chrome Extension
• How to remove an item from your checkout basket
• How to save an item for later
• How to search and filter
• Why does clicking "buy on store" take me to a different item?
• Do you know when an item will be back in stock?

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Shipping

• How can I change my shipping option after I have placed my order?
• What is Lyst’s shipping policy?
• What is Lyst’s duties policy?

Returns

• What is Lyst’s returns policy?
• How do I return an item?
• How do I get a refund?

Accounts and Emails

• Getting started Checklist
• How do I reset my password?
• How do I update the email address linked to my Lyst account?
• How can I unsubscribe?
• How can I deactivate my account?
• Why did I receive an alert saying an item is in stock, but it is showing as out of stock?