FAQ
Orders
- Where is my order?
- Why did my order fail with an out of stock message?
- What is Lyst's tax policy?
- Why did I get 3 different order confirmation emails?
- Why did I get an email from Klarna?
- Who should I contact if there is something missing from my order?
Payment and Promotions
- How can I pay on Lyst?
- Why do I see a pending charge for a cancelled/failed order?
- Why does my bank statement say "Klarna/Lyst"?
- Which currencies can I pay on Lyst with?
- What is Klarna?
- Why does the 4 digit number in my confirmation email not match my credit card?
Retailers, Products and Sizing
- Items authenticity
- Why does the image not match the product?
- Price matching, price discrepancy and price updates
- Do you have my size?
- Why does clicking on a particular item take me to a different one?
- How to search and filter
Shipping
Returns
Accounts and Emails
Prefer to contact us?
You can reach our dedicated customer care team by email:
customercare@ly.st
Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly
Registered Office
Lyst Limited
Floor 7, The Minster Building
21 Mincing Lane
London
EC3R 7AG