FAQ
Orders
- Placing a new order with Lyst
- Why did my order fail?
- Where is my order confirmation email?
- How do I amend my order?
- Who should I contact if there is something missing from my order?
- Where's my order?
Payment and Promotions
- Black Friday Checklist
- How can I pay on Lyst?
- How do I redeem a promo code?
- Why do I see a pending charge for a canceled / unsuccessful order?
- Why does my bank statement say "Klarna/Lyst"?
- Which currencies can I pay on Lyst with?
Retailers, Products and Sizing
- Christmas Checklist
- How to remove an item from your checkout basket
- How to save an item for later
- How to search and filter
- Why does clicking "buy on store" take me to a different item?
- Do you know when an item will be back in stock?
Shipping
Returns
Accounts and Emails
Prefer to contact us?
Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.