FAQ
Orders
- Placing a new order with Lyst
- Why did my order fail?
- Where is my order confirmation email?
- How do I amend my order?
- Who should I contact if there is something missing from my order?
- Where is my order?
Payment and Promotions
- Financial incentive
- How can I pay on Lyst?
- Why do I see a pending charge for a cancelled / unsuccessful order?
- Why does my bank statement say "Klarna/Lyst"?
- Which currencies can I pay on Lyst with?
- What is Klarna?
Retailers, Products and Sizing
- How to remove an item from your checkout basket
- How to save an item for later
- How to search and filter
- Why does clicking on a particular item take me to a different one?
- Do you know when an item will be back in stock?
- Why do I see a size I don't recognise?
Shipping
Returns
Accounts and Emails
Prefer to contact us?
You can reach our dedicated customer care team by email:
customercare@lyst.com
Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly
Registered Office
Lyst Limited
Floor 7, The Minster Building
21 Mincing Lane
London
EC3R 7AG