If your order hasn’t arrived by the expected delivery date, contact the retailer directly, as all orders are fulfilled and shipped by the retailer. Their contact details can be found on the product page, order confirmation, or their website. Include your order number, full name, email, and billing address when reaching out.
For lost orders, notify the retailer immediately so they can investigate with the courier and advise on refunds or replacements. If needed, Lyst can help liaise with the retailer. In some cases, contacting your bank may provide additional support.
If the retailer doesn't respond, contact our support team.