Balardi accepts returns within 14 days of receiving your order, provided items are unused and include all tags, boxes, and packaging. Final sale items and personalized products are non-returnable.
Return requests can be done directly on their Return Portal. The return label comes with a fixed fee of $25.
Order modifications or cancellations must be requested by contacting Balardi Customer Service at info@balardi.com. Modifications or cancellations are not always possible and depend on the order status. Additional support, including live chat and email contacts, is available on their website.