All orders on Lyst are fulfilled by the retailer that stocks the item, and they are responsible for handling returns, exchanges, and order-related issues. If you receive the wrong item, please contact the retailer’s Customer Care team directly, providing your full name, order number, and the email address used to place the order. The retailer’s contact details can be found on their website.
Lyst is not directly involved in processing returns or exchanges for incorrect items, but if you need additional help, our team will be happy to help.