SSENSE accepts returns within 30 days of receiving your order, provided items are unworn and include all tags, boxes, and accessories. Items such as underwear, swimwear, and final sale products are non-returnable.
Return requests, tracking, and order status can be managed directly through the SSENSE Returns Portal in your account. Further details are available on SSENSE’s Returns Page.
Order modifications or cancellations depend on the status of the order and are not always possible. Customers should contact SSENSE Customer Care at customercare@ssense.com for assistance. Additional support options, including webform, phone, live chat, and email contacts, are available on their website.