Macy’s accepts returns within 30 days of receiving your order, provided items are in new, unused condition with all original tags attached. Some items, including jewellery, watches, and personalized products, may be subject to specific return conditions or restrictions.
Returns and order tracking can be managed through your Macy’s account or via their self-service Returns Portal. Full details on their return process are available on Macy’s Return Policy Page.
Order modifications or cancellations are not always possible once the order is confirmed, as Macy’s processes orders quickly. Customers should contact Macy’s Customer Care at 1-800-289-6229 or macys.customercare@macys.com for assistance. Additional information is available on their Order Information Page.