If your order appears to be lost, the best next step is to contact the retailer that processed your order, as they can liaise with the courier and initiate an investigation. When reaching out, include your order number and any tracking details to help speed up the process.
While Lyst cannot directly track or investigate lost parcels, our team can assist by reaching out to the retailer on your behalf if needed. If you’re unable to resolve the issue with the retailer, we also recommend contacting your bank provider, who may be able to initiate an investigation from their side.
The length of an investigation varies depending on the retailer and courier. For information on refunds or replacements, please review the retailer’s refund policy and discuss available options with them during the investigation.