I've been a victim of fraud

At Lyst, we are very serious about the online safety of our customers. Fraudsters and cybercriminals have numerous methods of targeting customers, including scams by email or SMS, or messages from fake accounts or websites posing as Lyst.

How can I keep my card data safe when shopping online? To keep your card data safe when shopping online:

  • Use websites secured with a digital certificate (look for the secure padlock symbol).
  • Check bank statements frequently and report any anomalies to your bank.
  • Report lost or stolen cards immediately.
  • Avoid auto-filling or remembering card information on shared devices.
  • Never provide full card numbers or screenshots of bank accounts via email or live chat.

What are the tips for creating a strong password on my Lyst account? To create a strong password on your Lyst account:

  • Make passwords at least 10 characters long with a combination of letters, numbers, cases, and symbols.
  • Save passwords in a secure store on the Cloud.

How can I avoid phishing scams?

  • Lyst will never contact you to request sensitive information such as full card details, CVV, PIN, account details, proof of ID, home address, user ID, or passwords.
  • Beware of phishing attempts via email, SMS, or fake accounts.

What should I do if I believe I've been a victim of fraud? If you believe you've been a victim of fraud:

  • Report unauthorised transactions to your banking provider.
  • Block or freeze the compromised card.
  • Report suspicious activity to relevant authorities (Action Fraud in the UK or The Federal Trade Commission in the US).
  • Reset passwords on any at-risk accounts.

What considerations should I make before reporting an unauthorised transaction? 

  • Consider if the order was placed by someone with access to your payment details, like a friend or family member.
  • Check if you recently cancelled an order; the transaction may be pending for 5-10 working days.

Q6: How can I contact relevant authorities in case of suspicious activity? For suspicious activity:

  • In the UK, report to Action Fraud here or call at 0300 123 2040.
  • In the US, report to The Federal Trade Commission here or call at 1-877-382-4357.
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