Buy On Lyst Guarantee

Lyst Genuine Quality Promise Policy (“GQP Policy”)

We carefully select all of the retailers that we display on Lyst and the sale of counterfeit products is strictly prohibited. For this reason, we stand behind the products sold via our app and website with this GQP Policy. If you buy a product via our app or website but on receipt, you have concerns about the product authenticity, we may cover your costs, provided the conditions of this GQP Policy apply.

Eligibility Requirements

To be eligible under this GQP Policy you must have:

• Paid for the product on Lyst.co.uk, Lyst.com, or the Lyst mobile or web application (the “Lyst Platform”) as opposed to on a retailer’s website.
• A PayPal account in order to receive the funds for any costs we agree to cover.
• Had this GQP Policy presented to you on the Lyst Platform checkout page at the time you bought the product.
• Returned the product to the retailer you bought it from and the return must have been received by the retailer.
• Attempted to recover all sums you are requesting under this GQP Policy from the retailer.
• Received a response from the retailer that either confirms or refuses the right to a refund within 14 days of reporting the issue to us.
• Reported the issue in accordance with the steps below.

Reporting An Issue Under This GQP Policy

You must contact our Customer Care Team via email at customercare@lyst.com within 30 days of receiving the product, providing:

• Your Lyst order number (LY number).
• Clear photographic evidence of the product for us to review.
• A short description explaining why you believe the product is counterfeit.
• Evidence of when you received the product.
• Evidence of the amount you paid for the product including any shipping/delivery costs.

• Evidence that you have returned the product and that it has been received by the retailer (i.e. email confirmation from the retailer that the return has been received.
• All written communications between you and the retailer (including evidence that you attempted to recover costs from the retailer, and evidence of any amounts the retailer has agreed to refund you).

We may at our sole discretion decide:

• Whether the eligibility requirements above have been satisfied.
• How much we will cover the overall costs requested.

Points To Note

Eligibility under this GQP Policy only applies to issues of authenticity. This GQP Policy will not cover products that are returned for any other reason, including but not limited to:

• Any product received which is a different colour and/or size to what you ordered.
• Any product which is faulty or damaged.
• Any product which you decide you no longer want to keep.

Additionally, if you file a chargeback with your service provider you won’t be able to make a request under this GQP Policy.

Any customer who falsely claims an authenticity issue will not benefit from this GQP Policy.

If Your Request Is Successful

If we agree to cover some/all of your costs, you will be asked to provide your PayPal details to our Customer Care Team. As noted above in the eligibility requirements, we can only transfer amounts via PayPal. Please do not provide your bank account details. We shall process any personal data you provide (e.g. PayPal details) for the purpose of issuing the costs in connection with this GQP Policy.
You will receive any amounts that we agree to pay you within 14 days from the date you provide your PayPal details to our Customer Care Team.

Lyst’s Provision Of This Policy

This GQP Policy is provided by Lyst Ltd, incorporated and registered in England and Wales with company number 07132083 whose registered office is at Floor 7, The Minster Building, 21 Mincing Lane, London, England, EC3R 7AG. This GQP Policy will not be reflected in communications with the retailer. We reserve the right to suspend, change, or cancel this GQP Policy at any time at our discretion and without notice. We may update this GQP Policy from time to time and reserve the right to add to these terms as and where necessary. You should review this GQP Policy periodically for any
changes.

Last reviewed: 02 July 2022 04:19

Related articles