How can I be sure that items on Lyst are legitimate?
In today's online shopping world, authenticity is crucial. At Lyst, we understand this and are dedicated to maintaining the highest standards. Every retailer on our platform is required to sell only authentic products, with no exceptions. Counterfeit items are strictly prohibited, so you can shop with confidence.
Where can I find information about authenticity certificates and packaging?
For details about authenticity certificates and packaging, the best thing to do is contact the retailer directly. The retailer's name is listed on the product page, making it easy for you to reach out for specific information.
Are there specific measures in place to ensure authenticity on Lyst?
Definitely. We take authenticity very seriously. Before any retailer joins Lyst, we conduct a thorough review of their website, check independent customer reviews, and get direct confirmation from the retailer that all their products are genuine. This process helps us ensure that only trustworthy retailers are on our platform.
If we receive complaints about a retailer, we take these seriously. Failure by a retailer to abide with our approach on authenticity would give Lyst the right to take appropriate action which could include the retailer being removed from the Lyst platform.
If you have any concerns or questions about a particular item, we recommend contacting the retailer directly or reaching out to our Customer Care team at customercare@ly.st. We're here to help and ensure your shopping experience is secure and satisfactory.