How can I contact Lyst's Customer Care: You can reach out to our team by filling our contact form here, by emailing us directly at customercare@ly.st, o use our chatbot, which will attempt to assist you with relevant articles. If further assistance is needed, it will connect you to an agent.
When reaching out to Customer Care, ensure you provide the following information: full name, email address, and LY order number or screenshot of the confirmation email.
How long does it take for the Customer Care team to respond? Our dedicated Customer Care team aims to reply to all queries within 24 hours. However, during peak periods like Black Friday or holidays, responses may take slightly longer.
What should I do if I haven't heard from Customer Care in a few days? If you haven't received a response from Customer Care after 48 hours:
- Check your junk or spam folder to ensure no messages are accidentally there.
- If no messages are found, please reply to the latest message from Customer Care for a further update.
Can I contact the retailer directly about my order? Yes, we recommend reaching out to the retailer directly before contacting Lyst, as they have more information about your order. To contact the retailer:
- Locate the retailer's name in your confirmation email.
- Follow the provided steps in the Customer Care section on the retailer's site for assistance.
- Include your order details.