How Can I Contact Lyst's Customer Care

How can I contact Lyst's Customer Care?

Please reach out to our team via our contact form here, by emailing us directly at customercare@ly.st, or by using our chatbot, which will attempt to assist you with our relevant articles. If further assistance is needed, it will then connect you to an agent.

When reaching out to Customer Care, please ensure you provide the following information: full name, email address, and LY order number or screenshot of the confirmation email. 

How long does it take for the Customer Care team to respond?

Our dedicated Customer Care team aims to reply to all queries as soon as possible. However, during peak periods like Black Friday or holidays season, our responses may take slightly longer but rest assured we’ll get back to you. 

Can I contact the retailer directly about my order?

Yes, we recommend always reaching out to the retailer directly before contacting Lyst, as they have more information about your order. To contact the retailer:

  • Locate the retailer's name in your confirmation email.
  • Follow the provided steps in the Customer Care section on the retailer's site.
  • Include your order number and any other details.

 

 

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