What should I do if my item arrives damaged? The retailer that stocks your item will handle returns and exchanges, and this information should be included in your package. In the unfortunate event that your item arrives damaged, please contact the retailer to request an exchange or a return.
If the retailer hasn't responded within a reasonable time frame, please reach out to Lyst's customer care team via customercare@ly.st for further assistance.
Are items damaged due to general wear and tear eligible for return or exchange? No, items damaged as a result of general wear and tear are not considered damaged. If you are unsure, contact the retailer’s Customer Care team for further assistance.
For more information on how to return an item, please check the following article Return Policy.