In the unfortunate event that your item arrives damaged, please contact the retailer to request an exchange or return. The retailer that stocks your item will deal with any returns and exchanges and this information should be included in your package.
Please note that items that become damaged as a result of general wear and tear are not considered damaged. However, if you are unsure, please contact the retailer’s Customer Care team for further assistance.
Next steps
To get in touch with the retailer and find out more about your order, please follow these steps:
- Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
- When contacting the retailer, make sure you include your retailer order reference number as well as your full name, the email address used to place the order, and your billing address.
For Example
If your order has been placed with Farfetch, visit the Farfetch site to get in touch with their Customer Care team.