My Order Is Wrong

How are orders fulfilled on Lyst? All orders on Lyst are fulfilled by the retailer who stocks the item. The retailer is responsible for handling returns, exchanges, and any issues related to the order.

Who should I contact regarding the Wrong item Received? If you have received the wrong item, then please follow the below steps:

  • Contact the retailer's Customer Care team for further assistance. Please make sure you provide them with your full name, order number and email address used to place the order. 
  • The retailer's contact information can be found on the retailer's website. 

Is Lyst involved in the returns or exchanges process for incorrect items? No, Lyst is not directly involved in the returns or exchanges process for incorrect items. The retailer is responsible for handling this, however Lyst will be happy to assist you in resolving this matter. 

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