Please note that order cancellations and amendments are not always possible and will be made at the retailer’s discretion.
To get in touch with the retailer and find out more about your order, please follow these steps:
- Visit the Customer Care section on the retailer's site to get the retailer's contact information.
- When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order, and your billing address.
If your order has been placed with Farfetch, visit the Farfetch site to get in touch with their Customer Care team.