What is Macy's return policy?
- You can return most items within 30 days of receiving your order.
- Items must be in new, unused condition, with all original tags attached.
- Certain items, including jewellery, watches, and personalized items, may have different return conditions or restrictions.
How can I request a return or check my order status?
- To track your order or request/track a return, log into your Macy's account.
- For more details on returns, visit Macy's Return Policy Page.
- Use their self-service portal for managing returns here: Macy's Returns Portal.
Can I modify or cancel my order?
- Macy’s orders are processed quickly, and modifications or cancellations are not always possible once the order is confirmed.
- If you need to modify or cancel your order, contact Macy's customer care as soon as possible at 1-800-289-6229 or via macys.customercare@macys.com.
- For further information on modifying or canceling your order, you can visit their Order Information Page.
If you have any further concerns with your order from Macy's, please reach out to them here.