What is Luisaviaroma's return policy?
- You can return most items within 30 days of receiving your order.
- Items must be in new, unused condition, with all tags, boxes, and accessories intact.
- Sale items and personalized products cannot be returned, and returns are not accepted on intimate items (e.g., underwear and swimwear).
How can I request a return or check my order status?
- To request/track a return or check your order status, log into your Luisaviaroma account and follow the instructions for returns here.
- For more details, visit their Returns Page.
Can I modify or cancel my order?
- Once your order has been placed, it cannot be modified.
- To request a cancellation, please contact Luisaviaroma customer service at customerservice@luisaviaroma.com as soon as possible after placing your order.
If you have any further concerns with your order from Luisaviaroma, please reach out to them via their phone, or email - all these details can be found here.