What is Yoox's return policy?
- You can return most items within 30 days of receiving your order.
- Items must be unused, in original condition, and with all tags, boxes, and accessories intact.
- Final sale items, personalized products, and certain intimate items (like underwear and swimwear) cannot be returned.
How can I request a return or check my order status?
- To check your order status or to request/track a return, log into your Yoox account and follow the instructions for returns.
- For more details, visit their Returns Page.
Can I modify or cancel my order?
- To request a modification or cancellation, please contact Yoox customer service at customerservice@yoox.com.
- Due to the fast processing of orders, modifications or cancellations might not be possible.
If you have any further concerns with your order from Yoox, please reach out to them via their webform, phone, live chat or email - all these details can be found here.