What is SSENSE's return policy?
- You can return most items within 30 days of receiving your order.
- Items must be unworn, with all tags, boxes, and accessories included.
- Unfortunately, underwear, swimwear, and final sale items can't be returned.
How can I request a return or check my order status?
- To check your order status, or to request/track a return, log into your SSENSE account via their Returns Portal here.
- For more details, check their Returns Page here.
Can I modify or cancel my order?
- Please be aware this is not always possible, and depends on the status of your order. However, to request to cancel or modify an order, you'll need to contact SSENSE customer care directly at customercare@ssense.com - They’ll be able to assist you with this.
If you have any further concerns with your order from SSENSE, please reach out to them via their webform, phone, live chat or email - all these details can be found here.