How do I return an item?


Returns and exchanges are handled by the retailer your order was placed with.

To arrange your return please follow the retailer’s policy and/or contact the retailer directly.

The retailer’s return policy is available to view on the Lyst product page and on the retailer's site in their customer care area.

Next Steps:

  • You can find the retailer name by checking your confirmation email or in your Lyst order history
  • To check your order history log in to Lyst and select “account” (Please note if you checked out as a guest the order will not be saved in your history).
  • You can visit the customer care section on the retailer's site for more information or get in touch.

For Example:

For example, if you have checked and your order has been placed with Lane Crawford - visit the Lane Crawford site to contact their team or to find their return form.


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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.