How do I return an item?

 

Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for from over 12,000 partners.

We partner with retailers from all over the world. Return policies are specific to each individual retailer and will therefore vary depending on the item you wish to purchase.

Please make sure that you have selected your country by using the drop-down list on the top right-hand side of Lyst. This will ensure you only see items available for delivery to your country.

To arrange a return, please follow the retailer’s policy and/or contact the retailer directly.

How can I find this information?

This information is available on the Lyst product page before purchase. Alternatively, you can also view a retailer’s returns policy by visiting the customer care section on its website.

Next Steps:

•If you click on an item or on a "shop now" button, you will be redirected to the retailer's website; this is where you will be able to view its shipping and returns policy before completing your transaction.

•You can find a retailer’s returns policy by clicking on the "shipping and returns" tab, which you will find on the Lyst product page.

Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.

For Example, if your order has been placed with Farfetch, visit the Farfetch site to get in touch with its Customer Care team.

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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.