Where is my order?

Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for from over 12,000 partners.

The retailer you have placed your order with will handle the delivery of your item and will send your delivery and tracking information via email as soon as your item has been dispatched.

The estimated shipping time will be shown on your Lyst confirmation email; please allow the indicated time for your order to arrive.

The retailer will also confirm your delivery date and send over any tracking information to you directly via email. For your order status, please contact the retailer directly.

Next steps

To get in touch with the retailer and find out more about your order, please follow these steps:

  • Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
  • When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order and your billing address.

For Example

If your order has been placed with Farfetch, visit the Farfetch site to get in touch with its Customer Care team.

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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.