Where is my order?

Once your item has been dispatched, the retailer you placed the order with will handle the delivery. 

The estimated shipping time will be shown on your Lyst confirmation email; please allow the indicated time for your order to arrive.

The retailer will also confirm your delivery date and send over any tracking information to you directly via email. For your order status, please contact the retailer directly.

Next steps

To get in touch with the retailer and find out more about your order, please follow these steps:

  • Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
  • When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order, and your billing address.

For Example

If your order has been placed with Farfetch, visit the Farfetch site to get in touch with their Customer Care team.

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