The estimated shipping time will be shown on your Lyst confirmation email; please allow the indicated time for your order to arrive.
What should I do if the tracking information is not available or is unclear? If you encounter any issues with the tracking information, reach out to the retailer directly. They can provide clarification, assist with tracking details, or initiate an investigation with the courier if needed.
What if my order is delayed or hasn't arrived within the estimated time frame? Delays can happen for various reasons. If your order is delayed or hasn't arrived within the estimated time frame, contact the retailer for updates. They can provide information on the status of your order and, if necessary, initiate an investigation with the courier.
What if I miss the courier delivery attempt? If you miss a delivery attempt, follow the instructions provided by the courier or refer to the notification left by them. In most cases, you can reschedule delivery or arrange for parcel pickup at a designated location.
What if my order is lost? In the unfortunate event that your order is lost, contact the retailer immediately. They will be able to initiate an investigation with the courier and provide guidance on the next steps, such as potential refunds or replacements. You can see more information here.
If you have any questions about the status of your order, please contact our Customer Care team here customercare@ly.st