How can I track my order?
Once your order has been dispatched, the retailer will send you tracking information, including the tracking number. You’ll also find the estimated delivery time in your Lyst confirmation email. Kindly allow the indicated shipping time for your order to arrive.
What should I do if the tracking information is not available or is unclear?
If you can’t access or understand the tracking details, contact the retailer directly for assistance. They can provide more accurate information or investigate the issue with the courier on your behalf. Also, If your order has just been dispatched, please allow 24 hours for your tracking to update.
What if my order is delayed or hasn't arrived within the estimated time frame?
Delays can happen for various reasons, such as high demand or shipping issues. If your order hasn't arrived within the estimated time, reach out to the retailer for an update. They’ll check the status of the order and if necessary, start an investigation with the courier.
What if I miss the courier delivery attempt?
If you miss a delivery, follow the courier’s instructions, but in most cases, you’ll be able to reschedule the delivery or pick up your parcel from a designated pick up point.
What if my order is lost?
If your order appears to be lost, contact the retailer immediately. They will investigate with the courier and guide you through the next steps, whether that’s a refund, replacement, or further tracking updates. You can also find more details on their support page.