I was charged more than I should have

Why is there a higher pending charge than the confirmed order total? The higher pending charge is a pre-authorisation, not an actual deduction, and will be adjusted to the correct amount.

What does pre-authorisation mean? It's a temporary hold on funds by your bank to ensure the availability of funds; it doesn't reflect the final charge.

When will the correct charge be reflected in my account? Once the retailer charges you, the correct amount will replace the pre-authorised funds. This adjustment typically takes a few business days.

Why does this not show as a refund? The correction doesn't appear as a refund; rather, the initial pre-authorisation amount is adjusted to reflect the accurate charge.

Is this a common occurrence? Pre-authorisations are standard banking procedures and occur occasionally in online transactions. They do not represent an actual charge.

 

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