What should I do if my order is lost? Unfortunately, as a marketplace, Lyst does not have direct visibility into order tracking. However, we recommend taking the following steps:

  1.  How can I initiate an investigation for a lost order? To initiate an investigation, please reach out to the retailer that processed your order. They have the necessary tools to collaborate with the courier and conduct an inquiry into the whereabouts of your parcel.
  2. Can I contact Lyst for assistance with a lost order? While Lyst is unable to directly track or investigate orders, Lyst will do everything possible to contact the retailer associated with your purchase. 
  3. What information should I provide when contacting the retailer? When reaching out to the retailer, be sure to provide your order details, including the order number and any relevant tracking information. This will help expedite the investigation process.
  4. Is there any other action I can take? If you're facing difficulties resolving the issue with the retailer, we recommend contacting your bank provider. They can initiate an investigation on their end and provide additional assistance in case of any financial concerns related to the lost order.
  5. How long does the investigation process take? The duration of the investigation process can vary depending on the retailer and courier involved. It is advisable to stay in regular contact with the retailer for updates on the progress of the investigation.
  6. Can I get a refund for a lost order? Refund policies vary among retailers. We recommend checking the retailer's policies and discussing the possibility of a refund or replacement directly with them during the investigation process.

If you have any additional questions or concerns, feel free to contact the retailer's customer support team for further assistance. 

If you need further assistance from Lyst please reach out via customercare@ly.st 

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