Why do I see a pending charge for a cancelled/failed order?

Why is there a pending charge on my account? Occasionally, a pending charge may appear due to an unsuccessful or cancelled order. This is a pre-authorisation, not an actual debit.

How long does the pending charge last? The pre-authorisation typically clears within 5-7 business days. It won't appear as a refund but will be removed from your bank statement.

What if the pending charge doesn't clear? If it hasn't cleared within the specified time, contact the Lyst Customer Care team via customercare@ly.st or reach out to your bank for clarification.

Is this a standard process? Yes, the pending charge is a standard bank process associated with pre-authorisations.

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