Why did my order fail?

We are very sorry if your order couldn’t be successfully placed with the retailer.

On the rare occasion that your order is unsuccessful please be assured Lyst will let you know as soon as possible. Your order will be automatically cancelled and you will be not charged (any pending charge will be cleared).

In most cases you will be able to re-order the item if it is in stock with the retailer. Please follow the checklist below when re-ordering:

  • Billing address must match the address that your card is registered to.
  • Make sure the CVC/CCV number on your card has been entered correctly.
  • Check all your personal details name, address etc, are entered correctly.
  • Check the start/expiry dates are valid and match the one on your card.
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Prefer to contact us?

Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.