Why did my order fail?

We are sorry if your order couldn’t be successfully placed with the retailer. On the rare occasion that your order is unsuccessful, please be assured that Lyst will let you know as soon as possible. 

Your order will automatically be cancelled and you will not be charged. Any pending charge will be cleared and, if you have not received your funds within 5 business days, please contact the Lyst Customer Care team here.

In most cases, you will be able to re-order the item if it is in stock with the retailer. Please follow the instructions below when re-ordering:

  • Ensure that your billing address matches the address your card is registered to.
  • Make sure the CVC/CCV number on your card has been entered correctly.
  • Check that all your personal details (name, address etc…) are entered correctly.
  • Check that the start and/or expiry dates entered are valid and that they match the ones on your card.
Was this article helpful?

Prefer to contact us?

Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.