Where is my order confirmation email?

Once your order has successfully been placed with the retailer, Lyst will send you a confirmation email. 

After the retailer has received your order, it will also send you an email to confirm that your order has been accepted.

Should a problem occur with your order, Lyst will email you to inform you about the error encountered.

If you haven’t received the Lyst confirmation email please:

   a) Check your junk and spam folders.

   b) Contact the Lyst Customer Care team here and include the following:

  • Your LY order number
  • The email address you used to place your order



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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.