Who processes and delivers my order? The retailer that stocks your item will process your order and manage the delivery. They are responsible for the fulfilment and logistics of your purchase.
Can I amend my order after it has been submitted or shipped? Amendments are not always possible once the order has been submitted or shipped. However, if you need to make changes, it's recommended to contact the retailer directly as soon as possible.
How can I amend my order?
- Contact the retailer you purchased from (you can find the name of the retailer on the product page).
- Include essential details such as your order reference number, full name, email address used for the order, and billing address when contacting the retailer.
What if I don't receive a response from the retailer? If you don't receive a response within a reasonable timeframe, consider reaching out again. If needed, you can also contact Lyst Customer Care via customercare@ly.st for assistance.
If you need to cancel your order, please follow the same steps.