Why have I not had a response from customer care?

Our dedicated customer care team aim to reply to all queries within 24 hours.

On rare occasions, during holiday periods, or if there is an influx in queries replies may take a little bit longer.

If you have already been in contact with our customer care team and are waiting on an update, our agents may be seeking further information from one of our retailers.

As our partner retailers handle order processing and dispatching our customer care agents often need to reach out to them to get the most up to date information on products and orders.

We strive to get this information as fast we can, however if the retailer is experiencing delays, this can unfortunately slow down how fast we get back to you.

Next steps:

  • Our customer care agents will update you as soon as they have further information on your query. However, if you have further questions or have not heard from them in a few days, please feel free to reply to their latest message.
  • If you would like to contact the retailer directly, you can find the retailer name by checking your confirmation email or in your Lyst order history. (Please note, order history is a members only feature if you checked out as a guest the order will not be saved to an account).
  • You may also want to check your junk or spam mail to make sure no replies have accidentally ended up there.
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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.