Why did my payment fail? Several reasons could lead to payment failure, such as incorrect payment details or non-authorisation by your bank.
Can I replace my order if payment failed? Double-check payment details, and speak with your bank if needed. Rest assured, you won't be charged if the order was unsuccessful.
What should I check when re-ordering? Follow these instructions:
- Ensure billing address matches the card's registered address.
- Check the CVC/CCV number for accuracy.
- Verify all personal details are correct.
- Check the validity of start and/or expiry dates, ensuring they match your card.
Can I contact my bank for support? Yes, you can contact your bank or card provider for further assistance. Trying a different payment card is also an option.