I received a wrong item, what should I do?

Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for from over 12,000 partners.


We are sorry to hear that the incorrect item has been dispatched. Please note that all orders on Lyst are fulfilled by the retailer who stocks the item.

If you have been sent the wrong item, please contact the retailer’s Customer Care team for further assistance.

Next Steps
To get in touch with the retailer and find out more about your order, please follow these steps:
•Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
•When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order and your billing address.

For Example
If your order has been placed with Farfetch, visit the Farfetch site to get in touch with its Customer Care team.

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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.