Who do I contact if my item hasn't arrived?

If you have not received your item and it’s past the expected delivery date, contact the retailer directly in order to avoid any communication delay.

Please note that all orders on Lyst are fulfilled by the retailer who stocks the item. They will handle shipping, tracking and exchanges, and refunds.

Please allow up to 24 - 48 hours to get an answer from the retailer. However, if they do not provide you with a response in this timeframe, please don’t hesitate to contact Lyst customer care and we will be happy to chase this up for you.

Next Steps

  • You can find the retailer name by checking your confirmation email or in your Lyst order history. (Please note, order history is a members only feature if you checked out as a guest the order will not be saved to an account).
  • To check your order history log in to Lyst and select “account”.
  • You can visit the customer care section on the retailer's site for more information or to get in touch with the retailer directly.


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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.