Who do I contact if my item hasn't arrived?

Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for from over 12,000 partners.

If you have not received your item and it is past the expected delivery date, contact the retailer directly in order to avoid any communication delay.
Please note that Lyst does not stock any items.

All orders are fulfilled by the retailer, who will arrange the shipping, delivery and returns. It will also handle tracking, exchanges, and refunds. Please allow up to 48 hours to get a response from the retailer.

If the retailer does not provide you with a response within this timeframe, please don’t hesitate to contact Lyst’s Customer Care team here, and we will be happy to chase this up for you.

Next steps

To get in touch with the retailer and find out more about your order, please follow these steps:

  • Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
  • When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order and your billing address.

For Example
If your order has been placed with Farfetch, visit the Farfetch site to get in touch with its Customer Care team

 

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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.