Why does the 4 digit number in my confirmation email not match my credit card?

As part of our commitment to protect our customer's information, Klarna creates a secure virtual prepaid credit card for the value of your order.

For security purposes, orders placed on Lyst are processed as payment card purchases from Klarna Inc. and will appear on your statement as "Klarna/Lyst."

This prepaid card will be used to purchase the item from the retailer's website.

The retailer may quote the virtual prepaid card details when confirming your order or refund. Please don't worry if you don't recognise these — they have been created to protect your transaction.

This means that you will not recognise the card details that appear on your invoice, as they have been created to protect your transaction.

When you first place your order you will see a pending charge on your account. Once the retailer charges the virtual card, Klarna will debit the funds from you.    

For more information about Klarna’s services, please visit Klarna's Help Center using the following links:

UK/EU Klarna Customer Help Center

US Klarna Customer Help CenterPlease see our terms and conditions for more information about Klarna checkout on Lyst. You may also contact your bank for more details on the pending charge.

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Please note that for order tracking updates, amendments or cancellations, you will need to contact the retailer fulfilling your order directly.